Delivery & Return
Within Muscat:
Delivery is completed within 4 hours from the time of purchase through the online store.
Delivery fee: OMR 0.980
Other Governorates of Oman:
Delivery is completed within 48 business hours from the time of purchase.
Delivery fee: OMR 1.950
Payment Methods:
Payment is exclusively available through the online store using the approved methods.
Inquiries & Follow-up:
For any inquiry regarding your order, please contact our customer service at: +96899661805
For inquiries, please contact us via email at care@truefittandhill.om
Second: Return & Exchange Policy
Returns:
We accept returns within 7 days from the date of receipt, provided that the items are:
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Unused.
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In their original condition and full packaging.
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Accompanied by proof of purchase.
Exchanges:
Products can be exchanged within 14 days from the date of receipt, under the same conditions.
Non-returnable products:
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Products that have been opened or used.
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Products damaged after receipt or missing their original packaging.
Return/Exchange Procedure:
Coordination is done through customer service at +96899661805.
After inspection, the amount will be refunded using the same original payment method.
Third: Important Notes
Truefitt & Hill Oman products are carefully selected to provide an exceptional experience; therefore, the return and exchange policy is limited to ensure the highest quality standards.
We reserve the right to refuse any return or exchange request that does not meet the stated conditions.
Return Address
Truefitt & Hill Oman
Al Khuwair Street – Muscat – Royal Opera House – Opera Galleria
P.O. Box: 34 – Postal Code: 106
Email: care@truefittandhill.om
Phone: +96899661805