Privacy & Cookie Policy

At Truefitt & Hill (Gentlemen’s Grooming) Limited (“T&H” or “we”) are committed to protecting your privacy. There are various ways that you might interact with T&H and the information you provide when doing so allows us to improve our service.

This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

T&H is registered in England and Wales under company number 02817993. Our registered office is at 71 St James's Street, London, SW1A 1PH, United Kingdom. We are registered as a data controller with the ICO (A8354891).

What information we collect and why

Information you give us: Includes name, email, address, phone, payment info, etc.

Information we collect: IP, browser type, time zone, visit history, page interactions.

Information from other sources: We may receive info from partners and services you use.

How we use your information

To improve services, fulfill orders, personalize content, send marketing (if opted in), and maintain security.

Legal basis includes contract performance, legal obligations, legitimate interest, or your consent.

Marketing & Your Choices

We may send marketing based on your preferences. You can opt out anytime via account settings or links in emails.

Sharing Your Data

We share your data with group companies, delivery partners, payment processors (e.g. Spotify Inc.), analytics tools (e.g. Google Analytics), and marketing platforms (e.g. Facebook).

Data Security

We use encryption and secure storage. However, no method is 100% secure. You are responsible for your account credentials.

Data Retention

We retain data only as long as necessary or legally required. You may request full details via contact.

Your Rights

You may request access, correction, deletion, restriction, transfer, or objection to processing. You may also withdraw consent at any time.

Cookies

We use cookies to improve site functionality, analytics, personalization, and marketing. By browsing, you consent to our use of cookies. You can manage cookies via your browser settings.

Third-Party Cookies

Some cookies are set by third parties (e.g. Google, Facebook, Refersion). We do not share your personal info without consent.

Social Media

We may use platforms like Facebook, Instagram, LinkedIn, etc. Please review their policies before sharing information.

Complaints

You may lodge complaints with the UK’s ICO or your local authority. We encourage contacting us first to resolve any concerns.

Contact Us

If you have questions or want to exercise your rights, please contact us through the provided channels on our website.